Return Policy

Strafford Creative

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be new and unused — in the same condition that you received it, unworn and unwashed, with all tags attached, and in its original packaging. It must also be free of stains, odors (including smoke, perfume, and detergent), pet hair, and alterations. You'll also need the receipt or proof of purchase.

We inspect every return on arrival. Items that show signs of wear, washing, or use will not be refunded and will be returned to you at your expense.

Return shipping is paid by the customer

You are responsible for the cost of return shipping. We do not provide prepaid return labels for standard returns, and original shipping charges are non-refundable.

We recommend using a trackable service. We are not responsible for returns lost or damaged in transit, and we cannot issue a refund for a return we never receive. Any duties, taxes, or customs fees on returned items are also your responsibility.

How to start a return

To start a return, contact us at team@strafford.fun with your order number and the item(s) you'd like to send back. If your return is accepted, we'll send you a Return Authorization number along with instructions on how and where to ship your package.

Returns will need to be sent to the following address:

Strafford Creative Attn: Returns 1299 North 7th Street, Unit 14014 Philadelphia, PA 19122

Please write your Return Authorization number clearly on the outside of the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@strafford.fun.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover return shipping and will send a replacement or issue a full refund, including original shipping.

Exceptions / non-returnable items

Certain items cannot be returned or exchanged:

• Custom, personalized, and made-to-order items, including anything printed, embroidered, or produced to a customer's specifications
• Bulk and wholesale orders
• Sale items and items marked "Final Sale"
• Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. You are responsible for the cost of returning the item to us.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at team@strafford.fun.